Dispatch is in charge of all police-related calls for service from Monday through Friday from 8a.m. to 5:00p.m. Dispatch duties include answering routine and emergency calls then dispatching the appropriate police, fire, medical or animal control units. Dispatch can give medical instructions over the phone, and conduct checks on license plates, driver’s licenses, warrants, missing persons and stolen items. Dispatch also assists the clerical needs of the department by doing data entry and filing.
When you call the police department for service the dispatcher will ask you a series of questions relating to the type of service you are requesting. These questions could be extensive depending on the type of call, but be assured, the information is necessary for officer information and safety. Please stay on the line until dispatch terminates the call. This is especially important if you are calling about an emergency or a crime in progress. We also ask that you be patient and respectful with dispatchers who will usually be talking on several different radio channels and phone lines. There may be times when dispatch has to put you on hold but be assured they will get to your call as soon as possible. Hanging up and calling back only creates more delays. Dispatch is here to assist you. If dispatch doesn’t have an answer to your question they will make every effort to refer you to someone who can help you.
** NOTE **
Please do not call 911 to obtain other phone numbers such as the non-emergency number for the police department.
If you dial 911 in error, please stay on the line and tell us you dialed in error, especially if you are calling from a cell phone. We have to respond to all 911 hang-ups, and this consumes a lot of time and manpower.